Privacy Policy

Last Updated 3rd March, 2022 

Staymaster Services Private Limited is committed to protecting your privacy  and all the information you share with us. Reading this privacy policy  statement will help you understand your privacy rights and choices. If you do  not agree with our policies and practices, please do not use our services or  access our website. If you still have any questions or concerns, please contact  us at





This Privacy Policy describes the privacy practices of Staymaster Services  Private Limited (referred to as “Staymaster”, “we”, “our”, or “us”). This Privacy  Policy applies to the personal data that you provide to us when you fill forms,  or make enquires, or a booking to stay at our properties, or during property  visits, or as clients of our services or products, or when you stay at a property  through us, or when you request for our home management services, and to  the personal data which we collect when you visit our website ( or or mobile application or  through our social media pages (collectively, the “Site”).

This Privacy Policy describes the types of personal data we collect, how we  use the personal data, with whom we share it and the choices we offer you in  relation to the collection and the use of such information.


We may collect certain personal information from you in order to provide you  with the right products and/or services as requested by you, or to fulfil any contractual or legal obligation between you and us. If you choose not to  provide us with such information, we may not be able to provide you with any  of our products and/or services.

When you fill forms on our site, request information about our products or  services, opt in for information or newsletters, or communicate with us by  email, phone, whatsapp or social media messages, or when you enquire or reserve with us, or during your stay at a property through Staymaster, we may  

collect and process from you the following types of personal information: 

  • Your contact information to better service your requirement (for  example, you name, phone number, email address, permanent and  mailing address and other digital media information).
  • Your identity information to prevent fraud and comply with local  regulations (for example, proof of identity, proof of age and proof of  address through government issued photo ID cards, driving licenses or  passports).
  • Your payment information to fulfil your order with us (for example, bank  information, billing and shipping addresses).
  • Your travel information (for example, your dates of stay, travel itinerary,  check in and check out timings or other travel preferences). • Any other information to make your stay more personalised and  enjoyable (for example, birthdays, anniversaries and special occasions,  automobile number plate(s), food allergies, F&B requests, disability or related mobility requirements).
  • Security Information for better safety during your stay (for example,  images or videos or audio data via security cameras located in public  areas like entrance ways, hallways and gardens in our property).

We may also collect some or all of the above mentioned information of any  accompanying guests and visitors who may enquire, reserve or book any  property through Staymaster.

When you enquire for or opt in for our home management or online listing  creation or marketing services: 

  • Your contact information (for example, you name, phone number, email  address, permanent and mailing address and other digital media information).
  • Your property information (for example, address of your property,  ownership or occupancy documents, details of your property, like  property area, power backup, number of bedrooms and private and  shared amenities, property use information, and more that may help us  market your property better).
  • Your identity information for verification and to comply with local  regulations (for example, proof of identity, proof of age and proof of  address through government issued photo ID cards, driving licenses or  passports).
  • Your financial and tax related information (bank details for pay-outs,  billing and shipping addresses, PAN card or GST certificates of the owner or registered entity owning the property).
  • Information related to the property staff to prevent fraud (for example,  names, identity proofs, police or background checks and COVID-19  vaccination statuses of staff employed by the owner at the property).
  • Other trust and safety or legal information (for example, tourism and  guest house licenses where ever applicable, RERA registration of  developer and project, fire or health and safety certificates).

We may also collect some or all of the above mentioned information of any  other property owners, or entities or organisations that may own or manage  the property, or guests or family members who use or stay at the property.

Additionally, when you visit and navigate our site, we may automatically collect  and process some information. This information does not reveal your specific  identity (like your contact name or information) but may include the following: 

  • Log and Usage Data: Log and usage data is service related, diagnostic,  usage, and performance information our servers automatically collect  when you access or use our services and which we record in log files.  Depending on how you interact with us, this log data may include your IP  address, device information, browser type, and settings and information  about your activity on our Site (such as date/time stamps associated  with your usage, pages and properties viewed, searches, attempted,  abandoned bookings or successful bookings, and other actions you take  such as which features you use), device event information (such as  system activity, error reports (sometimes called “crash dumps”), and  hardware settings.
  • Device Data: We collect device data such as information about your  computer, phone, tablet, or other device you use to access our site.  Depending on the device used, this device data may include information  such as your IP address (or proxy server), device and application  identification numbers, location, browser type, hardware model, internet  service provider and/or mobile carrier, operating system, and system  configuration information.
  • Location Data: We collect location data such as information about your  device’s location, which can be either precise or imprecise. How much  information we collect depends on the type and settings of the device  you use to access the Site. For example, we may use GPS and other  technologies to collect geolocation data that tells us your current  location (based on your IP address). You can opt out of allowing us to  collect this information either by refusing access to the information or  by disabling your Location setting on your device. However, if you  choose to opt out, you may not be able to use certain aspects of our  Site.
  • We may use tracking tools like browser cookies or similar technologies to track your online behaviour. Refer to our “Cookies and other Tracking Technologies” for further information.

Information received from third-parties: 

At times we receive information about you from third parties, particularly travel  agents, realtors and/or tour operators from them. We may collect some or all  of the above mentioned information from them to better service your  requirement.

Information collected from other sources: 

In order to enhance our ability to provide relevant marketing, offers, and  services to you and update our records, we may obtain information about you  from other sources, such as public databases, joint marketing partners,  affiliate programs, data providers, social media platforms, and from other third  parties. This information can include mailing addresses, job titles, email  addresses, phone numbers, intent data (or user behaviour data), internet  protocol (IP) addresses, social media profiles for purposes of targeted  advertising and promotions. If you interact with us on a social media platform  using your social media account (for example, Facebook, Twitter or  Instagram), we receive personal information about you such as your name,  email address and gender. Any personal information we collect from your  social media account depends on your social media account’s privacy  settings.


We use your personal information for a variety of reasons, depending on how  you interact with our Site, including:

  • To deliver and facilitate delivery of services to you, fulfil and manage  your orders and/or respond to user enquiries. We may use information  about you to provide products and services you may have requested. We  use your data to respond to your enquiries or requests, or offer support  to you or communicate about your potential bookings or provide service  during your stay, verifying your identity; to provide rental management or  online listing or marketing services, and to make or receive payments to  or from you.
  • To evaluate, optimise and improve our services, products, marketing  and your user experience. We may use your information to respond to  comments, suggestions, and reviews; personalise your user experience,  including changing displayed properties based on your preferences or  searches or booking history or location data. We may use your  information to identify usage trends, determine the effectiveness of our  promotional campaigns or make improvements or optimise the  performance of our Site and social media pages.
  • To comply with our legal or contractual obligations. We may use your  information to comply with any legal or contractual obligations between  you and us or as required by local jurisdictions. We may also use your

personal information to enforce the terms of an agreement between you,  a third party and/or us, or to enforce our terms and conditions, or  policies, or resolve any disputes, respond to legal requests and exercise,  establish or defend our legal rights.

  • To conduct, measure and improve our advertising and marketing. We  may use your personal and contact information, your location and  activity on our Site, to send promotional messages and offers tailored to  your interests, location and more. We may also use your information to  analyse and improve the efficiency of our marketing and adverting  campaigns on our Site and social media pages.
  • To deliver targeted advertising and send marketing and promotional  communications. We may process your information to develop and  display personalised content and adverting tailored to your interests and  preferences. We may use your information to send peronalised  marketing communications and promotions. You can opt out of our  marketing emails at any time. For more information, see “Your Privacy Rights”.
  • To prevent fraud and build better trust and safety for our services. To  the extent allowed by local laws, we may use your data to verify your  identity, detect and prevent fraud, misrepresentation, security incidents, illegal or criminal activities, protect your interests in the event of  emergencies or asking your for emergency contacts; ensure safety and  hygiene standards of the properties we manage, background checks of  any staff to ensure safety of any guests and visitors.
  • To request for feedback and post testimonials. We may use your  information when necessary to request for feedback on our services,  products and site. With your consent, we may publicly post testimonials  on our Site and social media pages that may contain personal  information.

We may share your data with third party vendors or consultants, contractors,  service providers or agents (“third parties”) who perform services for us on our  behalf and require access to such information to fulfil your order, offer  additional services, in connection with sale, merger or change of control ,  comply with local laws, resolve disputes, send personalised advertising,  marketing and promotion communication, obtain permits and remit taxes. The  key categories of third parties we may share your information with is as  follows:

  • Order Fulfilment Service Providers. We may authorise property owners,  housekeepers, maintenance technicians, contractors and other service  providers to allow us to provide services you have requested or we are  contractually obligated to provide.
  • Subsidiary or affiliated company. Under applicable laws, we may share  your information with a Staymaster subsidiary or affiliated party under  common ownership or control.
  • Payment Processors. We may share your information with third parties  like payment gateways that provide services related to payment  processing to facilitate your order.
  • Ad Networks and social media platforms. We may use certain personal  information about you, such as your email address, to hash and share it  with advertising publishers such as Facebook or Google to generate  leads or otherwise promote our services and share targeted advertising  and promotions aligned to your interests and preferences.
  • Government and/or law enforcement agencies. We may share your  information with relevant government agencies, local legal or police  authorities to prevent fraud, fulfil a legal obligation, resolve disputes,  remit taxes and obtain permits.
  • Any other third parties at your request or direction.  

We may use cookies and similar tracking technologies (like web beacons and  pixels) to access or store information.

A “cookie” is a small file of letters and numbers that is sent to your computer  by a website and automatically saved on your computer by your web browser  (e.g. “Internet Explorer”). Each time you request a page from the website, your  web browser sends this cookie back to the website server.

Cookies set by the website owner (in this case, Staymaster Services Private  Limited) are called “first party cookies”. Cookies set by parties other than the  website owner are called “third party cookies”. Third party cookies enable third  party features or functionality to be provided on or through the website (e.g.  like advertising, interactive content and analytics). The parties that set these  third party cookies can recognize your computer both when it visits the  website in question and also when it visits certain other websites.

Some cookies used are necessary for the operation of the website (strictly  necessary), others for analysing the use of our services (we collect these data  through Google Analytics).

We use cookies to store your preferences, record session information,  maintain user specific information on what pages you access or visit on the  Site, alert you to new information that we think may be of interest to you when  you return to our Site, and customize web page content based on your browser  type or other information we collect.


We will only keep your personal information for as long as it is necessary for  the purposes set out in this privacy notice, unless a longer retention period is  required or permitted by law (such as tax, accounting, or other legal  requirements).

Your personal data will be deleted if your last interaction with us (for example  your last visit to our property or opening marketing communication from  Staymaster) was over 5 years ago, unless legal obligations relating to financial  transactions require us to keep longer some personal data.

When we have no ongoing legitimate business need to process your personal  information, we will either delete or anonymize such information, or, if this is  not possible (for example, because your personal information has been stored  in backup archives), then we will securely store your personal information and  isolate it from any further processing until deletion is possible.


When you place an order or make a booking on our Site, all of your order  information, including your credit card number and delivery address, is  transmitted using Secure Sockets Layer (SSL) technology. SSL technology  causes your browser to encrypt your information before transmitting it to our  secure server. SSL technology, an industry standard, is designed to prevent  someone other than operators of our websites from capturing and viewing  your personal information.

We have implemented appropriate and reasonable technical and organizational  security measures designed to protect the security of any personal information  we process. However, despite our safeguards and efforts to secure your  information, no electronic transmission over the Internet or information  storage technology can be guaranteed to be 100% secure, so we cannot  promise or guarantee that hackers, cybercriminals, or other unauthorized third  parties will not be able to defeat our security and improperly collect, access,  steal, or modify your information. Although we will do our best to protect your  personal information, transmission of personal information to and from our  Services is at your own risk. You should only access the Services within a  secure environment.


We do not knowingly solicit data from or market to children under 18 years of  age. By using the Services, you represent that you are at least 18 or that you  are the parent or guardian of such a minor and consent to such minor  dependent’s use of the Services. If we learn that personal information from  users less than 18 years of age has been collected, we will deactivate the  account and take reasonable measures to promptly delete such data from our  records. If you become aware of any data we may have collected from children  under age 18, please contact us at


In accordance with applicable laws, you may have rights in relation to your  personal information. Such rights include:

Withdrawing your consent: If we are relying on your consent to process your  personal information, which may be express and/or implied consent depending  on the applicable law, you have the right to withdraw your consent at any time.  You can withdraw your consent at any time by contacting us by using the  contact details provided in the “How to Contact Us” section below.

However, please note that this will not affect the lawfulness of the processing  before its withdrawal, nor when applicable law allows, will it affect the  processing of your personal information conducted in reliance on lawful  processing grounds other than consent.

Opting out of marketing and promotional communications: You can  unsubscribe from our marketing and promotional communications at any time  by clicking on the unsubscribe link in the emails that we send, or by contacting  us using the details provided in the section “How to Contact Us” section below.  You will then be removed from the marketing lists — however, we may still  communicate with you, for example to send you service-related messages that  are necessary for the administration and use of your account, to respond to  service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept  cookies by default. If you prefer, you can usually choose to set your browser to  remove cookies and to reject cookies. If you choose to remove cookies or  reject cookies, this could affect certain features or services of our services.

If you have questions or comments about your privacy rights, you may email us  at


Most web browsers and some mobile operating systems and mobile  applications include a Do-Not-Track (“DNT”) feature or setting you can activate  to signal your privacy preference not to have data about your online browsing  activities monitored and collected. At this stage no uniform technology  standard for recognizing and implementing DNT signals has been finalized. As  such, we do not currently respond to DNT browser signals or any other  mechanism that automatically communicates your choice not to be tracked  online. If a standard for online tracking is adopted that we must follow in the  future, we will inform you about that practice in a revised version of this  privacy policy statement.


If you have questions or comments about this notice, you may email us at or by post to:

Staymaster Services Private Limited 

91 Springboard Business Hub, 201/301, Shanta Building, 

St Inez, Panjim, North Goa, Goa 403001, India

Mobile: +91 9309087320


We may update this Privacy Policy Statement from time to time and without  prior notice to you. We will indicate at the top of the Privacy Policy Statement when it was most recently updated. We encourage you to review our privacy  policy frequently to be informed of how we are protecting your information.

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