Refund & Cancellation Policy

If the cancellation occurs at least 30 days before the check-in date, you’ll receive a full refund. After that (unless stated otherwise in your booking confirmation), all reservations will be strictly non-refundable. No full or partial refunds will be granted for no-shows or if you cancel less than 30 days before the first night of your reservation.

Any refunds that are eligible under the cancellation policy would be processed within 14 working days of receiving the cancellation request.  

Except as expressly provided in this Refunds & Cancellation Policy, no refunds or compensation will be given and Staymaster shall not be liable to you for failure to make the property available for occupancy if the property is unavailable or becomes partially or wholly unusable for any reason outside Staymaster’s control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, evacuation orders or other acts of government agencies, or utility outages.

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